NHS.UK SM Cell went live on 29th January 2018.
In response to SOW 60, there was consultancy work undertaken to see how NHS.UK service management can be integrated with National Service Management. At a high level, the recommendation of transformation is categorised by three types 1. Adopt 2. Interface 3. Enhance, with the ultimate objective to adopt corporate ways of Service Management. This is a great movement and enables NHS.UK service management to provide a more valuable service.
Introduction to the NHS.UK Service Management Team members:
Dave Lockett Leads all the Operational cells (Cell 1 – CIS & Core, Cell 2 e-RS, SUS+ & DUP, Cell 3 I&A, Cell 4 ICT and Cell 11 NHS.UK). Cell structure is available here (Confluence credentials required).
Anil Passan will be leading NHS.UK SM Cell 11 and continue to manage service desk.
Phil Sanders has previously worked for Cell 4 and has now permanently moved over to Cell 11 to take on formalisation of Service Management tasks of NHS.UK SM Cell
Sarvjeet (Sub) Nangla works for the Central Service Management Team and is helping NHS.UK SM with the initial set up activities (i.e. standing up of the cell, ensure the SM Cell is performing baseline duties).
Jonathan Wilson – Is spending 80% of his time on Cell for the first 3 weeks and this will change to 50:50 (SM Cell: Cherwell)
Thomas Smith, Finola Burke, Conor Weaver and Kalpesh Lad are focussing on the Cell operational activities and are working on a rotational basis between service management cell and service desk until we replace 2 recent leavers from service desk.
If you have any questions regarding what the NHS.UK service management cell can do for you or if you require our support, please email firstname.lastname@example.org
The operational and management of service desk has not been changed, however the Service Management activities (for instance for Phase 1 it’s Incident Management, Problem Management and Service Introduction) will be transferred over to SM Cell 11.